Buffalo’s Best Towing & Accident Recovery Services
emergency roadside assistance
We specialize in “Accident Recovery” and have a deep knowledge of working with insurance company’s, secure storage and repair facility relationships. We are also experts in classic and antique car towing throughout Western New York. We are Corporate / Fleet friendly and transport Exotic Cars, SUVs, ATVs, snowmobiles, tractors, Bobcats, forklifts, and more. We also offer vehicle loading services for moving vans and shipping containers. Our emergency roadside assistance services include jump starts, flat tire changes, vehicle lockouts, and fuel delivery.
- Available 24/7 for emergency roadside assistance services
We provide high quality services
We specialize in classic and antique car towing throughout Western New York. We are Corporate / Fleet friendly and transport Exotic Cars, SUVs, ATVs, snowmobiles, tractors, Bobcats, forklifts, and more. We also offer vehicle loading services for moving vans and shipping containers. Our emergency roadside assistance services include jump starts, flat tire changes, vehicle lockouts, and fuel delivery.
As a family-owned business, we understand today’s economic challenges. That’s why we offer the best prices for our services.
Our drivers and staff are well trained, professional and experienced within the towing industry.
West End Towing & Recovery of Buffalo NY Provides – emergency roadside assistance – flat tire repair – car lockout service – 24 hour towing – car towing – truck towing – motorcycle towing – heavy duty towing – flatbed towing – winch out service – jump start – flat tire change – fuel delivery – lockout service – auto towing – vehicle towing – towing near me – fast towing – reliable towing – towing after accident – fast response times and professional service.
Our drivers undergo thorough background checks and are highly responsible individuals. We hire only the best to ensure customer satisfaction. All drivers are highly trained professionals, skilled in the latest towing and roadside assistance techniques, giving you peace of mind.
Born and raised in the Buffalo area, our drivers are intimately familiar with all major roads and landmarks in Western New York. Each truck is also equipped with GPS to further expedite our response time. Using a digital dispatch system, drivers receive all necessary customer information to quickly address your call. We strive for a service response time of 30 minutes or less in most cases. From our very first call many years ago to today, we treat everyone with respect, kindness, and genuine concern, aiming to ease the stress of an already difficult situation. We provide towing and roadside service the way it should be—performed by experienced professionals with a proven track record of success, doing the job right the first time, every time.
Emergency Towing and Accident Recovery Servic
Emergency Towing and Recovery services are available 24/7 to assist drivers who experience vehicle breakdowns or accidents. West End Towing can transport your vehicle to a repair shop, a safe location, or your desired destination.
24/7 Accident Recovery towing services
We are a well-equipped towing service available to help with towing 24/7. We have a deep knowledge of working with insurance company’s, secure storage and repair facility relationships. We provide a fast, affordable, friendly, and reliable car towing service.
If your vehicle is involved in an accident and is not drivable, you'll need a tow to remove it from the scene.
This could be due to a flat tire, dead battery, engine trouble, or any other mechanical issue that prevents the car from being driven.
If your car gets stuck in mud, snow, or a ditch, a tow truck can pull it out.
Sedans, trucks, SUVs, ATVs, snowmobiles, tractors, Bobcats, forklifts, and more. Need something towed call us!
In the event of a motor vehicle accident, prioritize safety by contacting 911 and assessing any injuries.
Towing after an accident
After emergency services are notified and your physical condition is stable, evaluate your vehicle's drivability. If towing is necessary call for a Tow Truck immediately, remember that you have the right to select your preferred towing company and vehicle storage location.
Local Impound is not required
You are not required to have your vehicle towed to the local impound lot. Inform the first responders/police officers if you have called for a Tow Truck or that you wish to use a private towing service and have your vehicle taken to a secure storage facility.
Accident Recovery and Secure Storage
West End Auto Towing Service & Recovery offers 24-hour secure camera monitored storage. We also have established relationships with local collision centers. We are knowledgeable about accident insurance towing and storage coverage, and with comprehensive or full coverage, you may be able to avoid out-of-pocket expenses for towing and storage directly from the accident scene.
We Can Help You Navigate the Complexities of Accident Recovery
Accident recovery is a multifaceted process that extends beyond the immediate aftermath of a collision. It involves intricate interactions with insurance companies, the secure storage of damaged vehicles, and establishing relationships with reputable repair facilities. A deep understanding of these elements is crucial for a smooth and efficient recovery.
Insurance Companies: How They Work
Insurance companies play a central role in accident recovery. Navigating their policies and procedures can be challenging.
- Policy Coverage: Understanding the specifics of your insurance policy is paramount. This includes knowing the extent of your coverage for vehicle damage, medical expenses, and liability.
- Claims Process: We can explain the insurance company's claims process. This typically involves notifying them of the accident, providing relevant details, and submitting supporting documentation.
- Negotiation: Insurance companies may offer a settlement that is lower than the actual value of your damages. Be prepared to negotiate for a fair settlement that adequately covers your losses.
Secure Storage: We Can Protect Your Damaged Vehicle
After an accident, your damaged vehicle may need to be stored securely until repairs can commence. Here are some key considerations:
- Storage Facilities: We have a secure storage facilitie that offer adequate security measures to protect your vehicle from further damage or theft.
- Storage Costs: We can advise you about storage costs and ensure they are within your budget or covered by your insurance policy.
- Accessibility: We can ensure our storage facility allows secure access to your vehicle for assessment and repair purposes.
Repair Facility Relationships: We Can Help You Choose the Right Repair Company
Selecting a reputable repair facility is crucial for restoring your vehicle to its pre-accident condition.
- Accreditation: We can help you choose a repair facility that is accredited by industry bodies, indicating their commitment to quality and professionalism.
- Experience:We partner with repair companies with experience in handling vehicles similar to yours, as this ensures they have the expertise to carry out the necessary repairs.
Accident recovery can be a complex and time-consuming process. However, by understanding the intricacies of insurance companies, secure storage, and repair facility relationships, you can navigate this journey with greater confidence and ensure a successful recovery.
Feel free to ask if you have any further questions or require additional information on any aspect of accident recovery.
When requesting a tow, it’s important to provide the following information:
Your location: Be as specific as possible about where you are, including the street address, cross streets, or landmarks.
Vehicle description: Your License Plate Number, make, model, and color of your car.
Reason for the tow: Explain why you need a tow, such as a breakdown or accident.
Destination: Let the dispatcher know where you want the vehicle to be towed.
It’s also a good idea to ask about the estimated cost of the tow and the estimated time of arrival for the tow truck.
SERVICE AREAS WHERE WE PROVIDE
TOWING & ROADSIDE ASSISTANCE
FAQ
We are a well-equipped accident recovery specialists towing service, available to help with towing a car 24/7 we provide a fast, affordable, friendly, and reliable car towing service.
In the event of a motor vehicle accident, prioritize safety by contacting 911 and assessing any injuries.
Towing after an accident
After emergency services are notified and your physical condition is stable, evaluate your vehicle's drivability. If towing is necessary call for a Tow Truck immediately, remember that you have the right to select your preferred towing company and vehicle storage location.
Local Impound is not required
You are not required to have your vehicle towed to the local impound lot. Inform the first responders/police officers if you have called for a Tow Truck or that you wish to use a private towing service and have your vehicle taken to a secure storage facility.
Accident Recovery and Secure Storage
West End Auto Towing Service & Recovery offers 24-hour secure camera monitored storage. We also have established relationships with local collision centers. We are knowledgeable about accident insurance towing and storage coverage, and with comprehensive or full coverage, you may be able to avoid out-of-pocket expenses for towing and storage directly from the accident scene.
The auto towing process generally follows these steps, though some specifics might vary depending on the situation:
Requesting a Tow
You initiate contact: You call us directly, or if your insurance or auto club provides towing services, you contact them. Be prepared to provide your location, license plate number, vehicle description, and the reason for the tow (accident, breakdown, etc.). If you're in a dangerous location, stress that to the dispatcher.
Dispatch: We dispatch a tow truck to your location and provide an estimated time of arrival.
Tow Truck Arrival
Identification: Our tow truck driver will identify themselves and our company.
Assessment: The driver will assess the situation and determine the safest and most efficient way to tow your vehicle. They'll consider factors like the type of vehicle, its condition, and the surrounding environment.
Hooking Up: The driver will carefully hook up your vehicle to the tow truck. This might involve using a flatbed tow truck (where the entire vehicle is loaded onto the truck) or a wheel-lift tow truck (where only the front or rear wheels are lifted). They'll ensure the vehicle is secured properly to prevent damage during transport.
Transportation
To the destination: The tow truck driver will transport your vehicle to the designated location. This could be a repair shop, your home, or another location you specify.
Safety: The driver will follow traffic laws and prioritize safety during transport.
Payment and Delivery
Payment: You'll typically pay for the towing at the time of service. Payment methods include cash, credit card, or sometimes we bill your insurance/auto club directly.
Unloading: Once at the destination, the driver will carefully unload your vehicle.
Auto insurance may cover towing in certain situations, including after an accident or a breakdown. Coverage varies by insurance company and policy. Contact your insurance company for coverage information.
Towing after an accident
If your car is undrivable after an accident, collision or comprehensive coverage may cover towing to a repair shop. The cost of the tow and damage to your car may be subject to a deductible.
Towing after a breakdown
If your car breaks down, roadside assistance coverage may cover towing to a repair shop. Roadside assistance may also include refueling and battery jumps.
Towing coverage options
Towing coverage is usually an optional add-on to your policy. Some companies offer reimbursement instead of dispatching a truck to your location. Towing coverage limits may include a maximum distance or cash amount.
What to consider
Consider the following:
- Whether your policy includes roadside assistance
- The limitations of your towing coverage
- Whether you want reimbursement or a truck dispatched to you
You can check with your insurance company for more specific information.
Contact Form
DO NOT USE THE CONTACT FORM FOR EMERGENCY SERVICE; PLEASE CALL.
Postal Address
West End Towing & Recovery LLC
2050-B Niagara St, Buffalo, NY 14207
We are ready to help.